Salesforce commerce cloud – Salesforce Integration, implementation and Challenges – Whitepaper


 Salesforce commerce cloud – Salesforce integration and implementation will incur certain challenges and approaching certified integrator like us would be highly recommendable for a hassle free application usage.


We use best methodologies to handle the integration to make exceptionally meet your business objectives.

Here in this whitepaper, we will see the challenges one might face during the integration and implementation phase.


Integration and implementation process is a step by step process which needs a careful analysis before going ahead with it.

  Business Analysis – Analyse the business goals and strategies before building the connection. Identify your customers, identify the integration touchpoints, and plan out the alignment of everything that matches the business goals.

 Technical Analysis – While synchronising data from both salesforce commerce cloud and Salesforce, make sure what information is to be synchronized. Analyse the information that needs to be synchronized with the API provided with the platform. Check if any information that cannot be supported by the API needs to be transferred.

   Estimation – Depending on the size of data decide on the resources type and the cost that will be incurred by it. Also calculate the timeline for the complete process to take place.

 Development –  Next stage of the process in development phase following the estimate. If you have salesforce commerce cloud website, the cartridge installation and configuration is necessary for each salesforce commerce cloud website. The salesforce package(SFDC) is then installed and configured.  The SFDC community needs to be customized and CSSuite is then installed and configured in salesforce commerce cloud. CSS iFrame is next added to make orders by the service team on behalf of customers.

While at developing testing or demonstration  whichever is prioritized might be necessary to check with the retailer on how it works. After the retailer approves the next level actions are proceeded.

 Bug Fixing  – Testing is done step by step to for each scenario to detect the possible bux and bug fixation is followed to reassure the flawless functioning of the application.

 Support – After the integration and implementation, a support phase is vital to keep in track with the proper functioning  of the application until the support period allows.

Challenges you may face

Look here for some of the unpredicted challenges you may face during or after implementation.

Compatibility Challenge : While calculating the timeline for both the system collaboration – salesforce commerce cloud and Salesforce, you may be loaded unexpectedly with some extra work which may affect the timeline as estimation cannot be exactly made.

Data pushing compatibility :  While salesforce commerce cloud focuses on web page loading time, it is unable to push the data into Salesforce, as Salesforce pushes data into salesforce commerce cloud, as the pushing volume decreases for salesforce commerce cloud.

Work on these challenges to ensure the smooth functioning of the application. Provide your employess and customers the omnichannel retail store experience with every sales.

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